Itzy Ritzy Help Center and FAQs logo
Itzy Ritzy Help Center and FAQs logo
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FAQs

Order Edits

To request a cancellation, please contact Customer Service with your order number as soon as possible. If we’re able to cancel your order, we’ll send you a confirmation. Since we process orders quickly, once you’ve received an order confirmation email, cancellation may no longer be possible. However, if your order meets our Return and Refund policy, you can still request a return or exchange once it arrives.

Please contact Customer Service with your order number and the correct shipping address as soon as possible. We will do our best to update the shipping address before the order is shipped. However, once you receive your order confirmation email, it may not be possible to change the shipping address, as we begin processing orders immediately.


We are unable to add items to an existing order. If you'd like to make changes, please contact Customer Service with your order number as soon as possible to request a cancellation. Since we begin processing orders immediately, it may not be possible to cancel your order once you receive your order confirmation email. If your cancellation is confirmed, you can place a new order for the items you'd like to add.


If you'd like to remove items from an existing order, please contact Customer Service with your order number and the items you'd like to remove. We will do our best to accommodate your request. Since we begin processing orders immediately, it may not be possible to cancel or modify your order once you receive your order confirmation email. Please also note that if an item is marked as final sale, it cannot be removed, returned, or exchanged.


If you would like to change items in an existing order, please contact Customer Service with your order number and the items you would like to remove from your order. We will make every attempt to accommodate your request.


We are unable to change the billing address in our system. If you've received an order confirmation email, this means your payment has been successfully processed.

Returns and Exchanges

Itzy Ritzy wants you to be completely happy with your purchase, and we hope you’ll love everything, but understand if you need to make a return. We will accept unused and unwashed items with original packaging for returns and exchanges within thirty (30) days of purchase on the Itzy Ritzy website. All decisions on returns and exchanges are at the sole discretion of Itzy Ritzy.

Return Eligibility

We accept unused, unwashed items with original packaging for returns and exchanges within 30 days of purchase from www.itzyritzy.com. Please ensure that all tags are attached to the items for a return to be accepted.

Items marked as sale, outlet, final sale, Anniversary sale, Warehouse sale, or other restricted sale types are not eligible for return or exchange.

Important Return Notes & Exceptions

  • Return Authorization (RA) Number: You must obtain an RA number to return any product. This serves as both your authorization and our reference number for the return.

  • Return & Exchange Form: All returns must include a filled-out Return and Exchange Form and the accurate RA number. Any packages without these will be refused. 

  • Condition of Items: Returns must be unused, unwashed, and in their original packaging, with all tags and packing materials included. Items that have been used or washed are not eligible for return.

  • Shipping Fees: Original shipping charges are non-refundable, and the customer is responsible for return shipping costs.

  • Refunds: Refunds will be issued to the original form of payment.

  • Discounted Items: Items purchased at a discount can only be exchanged for merchandise credit.

  • Sale Items: Orders purchased as sale, outlet, final sale, or restricted sale items (as stated on the website) are not eligible for return or exchange.

  • Bundles/Kits: Items purchased in bundles or kits must be returned together with all original items. Partial returns of individual items from a bundle will not be accepted.


To start your return or exchange, please contact Customer Service. 

Our return policy allows returns for unused, unwashed items with original packaging and tags attached, purchased within the last 30 days.

To initiate a return or exchange, please contact Customer Service with the following information:

  • Your order number
  • Your current shipping address
  • Whether you're exchanging (and the item you're exchanging for) or returning for a refund (and the items you're returning)

Once your request is approved, you'll receive a Return Authorization number along with detailed shipping instructions. All returns must be approved to ensure proper tracking and processing.

Please note: Final sale and pre-sale items are not eligible for return.

Refunds will be processed within 14 business days or less after we receive your return.

At Itzy Ritzy, we want you to be completely satisfied with your gift, but we understand if you need to return or exchange it!

We can only accept returns from itzyritzy.com with proof of purchase to verify the authenticity and details of the product. However, we know that you may not always have the order number on hand. 

If you’re unable to provide the order number, please contact Customer Service and share the first and last name or email address of the person who gave you the gift. This will help us locate the order and assist you with your return or exchange. We are only able to look up purchase made on www.itzyritzy.com. If the gift was purchased through one of our authorized retailers, you will need to contact them directly for assistance. 

We will not contact the person who purchased the gift for you unless you request that we issue them a refund directly. Otherwise, your refund will be issued onto a gift card.

Only items purchased directly from www.itzyritzy.com are eligible for returns or exchanges. All other purchases made at any of our retail partners must be returned or exchanged directly to the authorized retailer according to that store’s return policy.

When making a return, it's important to note that any Gift with Purchase (GWP) items must be returned along with your original merchandise in order to receive a full refund. If the order total falls below the minimum threshold for the GWP and the gift is not returned, the retail value of the GWP will be deducted from your refund. Please ensure all items, including any GWP products, are returned as part of the process to avoid adjustments to your refund.

If an item is marked on the website as sale, final sale, anniversary sale, warehouse sale, or some other restricted type of sale, it is not eligible to be returned for a refund or exchanged for another item.  

We do not cover the cost of shipping your return to us. You may select whichever shipping carrier you prefer. However, any exchanges will ship back to you for free.

If any of your items arrive damaged, you have 30 days from the time of purchase to contact Customer Service for assistance.  

If you receive a package and notice an item is missing, please contact Customer Service within two (2) days to ensure we can properly address your claim. After this timeframe, we are unable to take responsibility for missing items not reported to us. If you added Onward shipping protection to your order, please reach out to them directly for assistance with your claim. 

Shipping Information

Most orders placed for in-stock items ship within 4-8 business days. Business days are Monday- Friday, excluding Holidays. 

Please note that shipping times could increase during peak sales times such as our Annual Anniversary Sale, Annual Warehouse Sale, Cyber Week, and the holiday season.  

Transit times will vary depending on the shipping method used and the location where it is being shipped. These processing and shipping times could increase during holidays seasons and other heavy shopping periods.  

Itzy Ritzy offers free shipping on orders $150 and over (before taxes) and all other orders under $150 (before taxes) will have a $9.99 flat rate shipping fee.

This shipping policy excludes orders shipping to Alaska, Hawaii, US Military, and other non-contiguous U.S. locations. Pricing for expedited shipping and orders outside the contiguous U.S. will be shown at checkout.

We offer two expedited shipping options: FedEx 2-Day and FedEx Overnight. Please note that these options are not available for orders shipping to PO Boxes, Alaska, Hawaii, US Military addresses, or other non-contiguous U.S. locations. Expedited shipping rates are determined by the carrier based on the weight of your package and the destination, and will be displayed at checkout.

Please note that USPS is the only shipping option for orders shipped to PO boxes.

Tracking information may be generated, but it doesn’t always mean your order has shipped yet. Once your order has been assigned tracking, you will receive a separate shipping confirmation email. Please note that tracking updates may take up to 24 hours to appear on the carrier's site. If you haven't received your tracking number after three business days, please contact Customer Service.

We’ve partnered with Onward to provide our customers with carbon neutral shipping protection and our 90-day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have 90 days after your purchase to trial your Itzy Ritzy products. If you are dissatisfied with your Itzy Ritzy products, Onward will work with us to make it right or refund your purchase.

In addition to domestic shipping within the United States, we offer shipping to the countries listed below. Please note that increased shipping rates apply and the shipping price will automatically adjust to your location. Shipping costs pull directly from the shipping company and pricing will vary from country to country. 

  • Argentina 

  • Australia 

  • Austria 

  • Bahamas 

  • Bahrain 

  • Barbados 

  • Belgium 

  • Bermuda 

  • Brazil 

  • Bulgaria 

  • Canada 

  • Cayman Islands 

  • Chile 

  • China 

  • Colombia 

  • Croatia 

  • Cyprus 

  • Czech Republic 

  • Denmark 

  • Dominican Republic 

  • Ecuador 

  • Egypt 

  • El Salvador 

  • Finland 

  • France 

  • Germany 

  • Greece 

  • Guatemala 

  • Hong Kong 

  • Hungary 

  • India 

  • Indonesia 

  • Ireland 

  • Israel 

  • Italy 

  • Jamaica 

  • Japan 

  • Kuwait 

  • Malaysia 

  • Mexico 

  • Morocco 

  • Netherlands 

  • New Zealand 

  • Norway 

  • Pakistan 

  • Panama 

  • Peru 

  • Poland 

  • Portugal 

  • Puerto Rico 

  • Romania 

  • Saudi Arabia 

  • Serbia and Montenegro 

  • Singapore 

  • Slovak Republic 

  • South Korea 

  • Spain 

  • Sri Lanka 

  • Sweden 

  • Switzerland 

  • Taiwan 

  • Trinidad and Tobago 

  • Turkey 

  • Ukraine 

  • United Arab Emirates 

  • United Kingdom 

  • Venezuela 

Shipping products internationally has certain inherent risks. The risk of loss and title for merchandise shipped internationally will pass to the customer upon our delivery of the goods to the shipping carrier. Your order may be subject to duties/taxes/brokerage fees/customs/VAT/importation fees which are levied once a shipment reaches your country and or charged at time of delivery. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be and are not responsible for their payment. These charges are not included in the item price or shipping charges. The customer is responsible for those charges at delivery. These should not be confused with additional shipping amounts. The receiving customer is the importer. Usually the carrier will not release a package until those fees are paid or they (the shipping carrier) may send you a bill at a later date for those fees. Fees vary by each country. Please review and check those before you purchase so you are not surprised later at delivery. Furthermore, customs policies vary widely from country to country, so please contact your local customs office for further information or questions prior to placing an international order at www.itzyritzy.com. Additionally, when ordering from Itzy Ritzy, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance on your behalf any duties and taxes owed by you. It is outside our control, but as always, cross-border shipments are subject to opening and inspection by customs authorities. As required, we may provide our international carriers with certain order, shipment, and product information, such as description, and as such this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.


Please understand that international packages will take longer to arrive than domestic orders. Once the package arrives into your country, it will also pass through your customs office which can add time to the delivery. Customs can hold a parcel for several weeks and open up packages for inspections. Usually international packages arrive within 4-6 weeks, yet it can take longer depending on transit times and customs clearance. Unfortunately, there is nothing we can do internally to speed up the process. Lost packages are extremely rare, so please allow sufficient time for your package to arrive.

Onward is an on-demand concierge service that covers our customers in the event they have shipping or product issues. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

Choosing not to add Onward VIP Protection+? means your package isn’t covered for certain risks during transit, such as loss, theft, or damage. Without this coverage, we are unable to guarantee replacements or refunds for issues that arise after your order has shipped.

You’ll have 90 days from the order date to file a claim.

Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.

No, Onward VIP Protection+ covers shipping issues, such as lost, stolen, or damaged packages, as well as a 90-day satisfaction guarantee on the products you’ve purchased. It doesn’t cover returns for reasons like change of mind or buyer’s remorse.

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.

Discount Codes, Promotions and Rewards

New customers who aren't already on our text list can sign up to receive a special, one-time discount on eligible purchases. Simply enter your code at checkout. Sign up here!

We also offer occasional promotions throughout the year, so be sure to join our email newsletter and text messaging lists to stay in the loop on all the latest offers!



Some items are excluded from discounts, including collaborations (such as Babylist and Chelsea + Cole), bundles, and sale/outlet items. This information will be clearly noted on the product page. If an item is not eligible for a discount, the details will be provided either on the product page or in the terms & conditions for the discount code. Unless otherwise specified, discount codes and shop credit cannot be applied to taxes or shipping fees.

Discount codes may have an expiration date. If you have questions about a specific code, feel free to contact Customer Service, and we’ll be happy to assist you!

You can view our full terms & conditions page here.

Only one discount code can be used per order. As Shop Credit and Ritzy Rewards come in the form of discount codes, you are not able to combine them with each other.

We sometimes issue shop credit on returns and exchanges. This credit usually comes in the form of a discount code that can be entered at checkout. Please contact Customer Service with any questions or concerns about your shop credit. 


Shop credit codes are non-transferable. If you would like to gift this to a friend, we recommend purchasing an Itzy Ritzy Gift Card.

Here's how to enter your discount code based on the device you're using:


For Mobile Devices:

  • Enter the discount code on the last page of checkout, which is the payment page.

  • Look for the discount code box located right above the payment options.

For Desktop:

  • Enter the discount code on the right-hand side of the checkout page.

  • You'll find the discount code box positioned just below the items you're purchasing.

If you continue to have trouble or if you have any further questions, contact Customer Service.

To thank you for your service, we've partnered with GovX to offer a discount on our store.

This offer is eligible for:

  • Current & former U.S. military
  • Military spouses & dependents

How it works:

  • Click the button to claim your discount and you'll be asked to verify your affiliation with GovX ID. Verification is real-time and secure. If you already have a GovX ID account, just log in!
  • After you verify, you'll receive a single-use discount code to apply at checkout. Be sure to copy your code.
  • For future purchases, simply log in with your GovX ID to unlock a new discount code.
  • There is a limit of one discount code per day.


Verification is powered by   Logo for GOVX ID, a service used to verify military, first responder, nurse or teachers to qualify them for discounts   |    Learn more


Ritzy Rewards

Ritzy Rewards is Itzy Ritzy’s loyalty rewards program. It’s an extension of our already amazing community, where you can get early access to events, special offers, and gifts, and earn shop credit for itzyritzy.com purchases.

You can sign up here.

Everyone automatically starts at the Rose Gold level, and you can move up to Platinum, then Diamond!

Every time you make a purchase on itzyritzy.com, you will earn cash back via shop credit for itzyritzy.com. You can also earn cashback via shop credit for itzyritzy.com by referring your friends. You get $5 of shop credit once your friend makes a purchase and uses your code for 20% off their first order of $100 or more. Shop credit and discount code terms & conditions apply.

You’ll receive 5% cash back via shop credit on itzyritzy.com. Diamond Tier members will receive 10% cash back via shop credit on itzyritzy.com.

Log in to your account on rewards.itzyritzy.com to view your balance.  Cashback is automatically applied to your Ritzy Rewards account once a purchase is made. You can redeem your cash back directly at checkout.  

Yes, you can earn Ritzy Rewards on any purchase from itzyritzy.com. Unfortunately, purchases from other retailers are not eligible unless expressly stated during special promotions.

Yes, Ritzy Rewards expire 6 months from the date they are earned. If you are subscribed to our emails, you will get reminders before your points expire so you don’t miss the opportunity to redeem them! We may occasionally text regarding your Ritzy Rewards.  

Subscribe to SMS

Ritzy Rewards can be redeemed on almost any full-price product with very few exceptions, like special collections such as our Chelsea + Cole Collection for Itzy Ritzy, Final Sale items, as well as Gift Cards and Mystery Items. These restrictions are subject to change and will be updated accordingly.

When you redeem your Ritzy Rewards cash back at checkout, this will apply to your order as a discount and cannot be combined with other codes or offers.

When you hit certain levels of Ritzy Rewards, you will be moved up to the next tier! You can reach this by making purchases.

Spend $750 to become a Platinum Tier member.

Spend $1,500 to become a Diamond Tier member.

No! Once you reach a tier, you will remain there until you work your way up to the next tier.

Nope! You can refer as many friends as you’d like. The referral only works if it’s their first purchase through Itzy Ritzy on orders of $100+.

We LOVE that you're excited to share your Ritzy Rewards referral link with your followers. These links are for introducing people in your own personal circle about Itzy Ritzy. Please note that referral links/soliciting of referral links is not permitted in our Insiders Facebook Group, or in comments of our social media posts and ads. If you have a larger network or following you would like to share Itzy Ritzy with, please contact us about becoming an Ambassador.

Violation of our terms may result in removal from the program.

We are unable to combine/merge/transfer Ritzy Rewards accounts.

We are unable to allow the combination of Ritzy Rewards with other discounts or shop credit.

Feel free to send feedback about the program via our Contact Us form.

Payments & Purchasing

Items purchased from itzyritzy.com are intended for personal use only and not for resale. We do reserve the right to cancel orders if we believe they may be suspicious or violate this policy. If you're interested in selling Itzy Ritzy products in your store, boutique, or online shop, please contact our Wholesale team here.

We offer a variety of payment options for a smooth and convenient checkout experience, including Visa, Mastercard, American Express, Discover, JCB, Diners Club, PayPal, Afterpay, Sezzle, Amazon Pay, Google Pay, and Itzy Ritzy Gift Cards. Shop Pay, PayPal, Amazon Pay, and Google Pay are express checkout/payment methods for quicker order placement. Please note that if you choose to pay with PayPal eCheck, your order will not begin processing until the check has cleared.

Thank you for your order! Your card will be charged as soon as your order is placed. If you’ve pre-ordered an item for a later ship date, your card will still be charged at checkout, not when the order ships.

Thank you for your order! We love a great deal too. While we aren't able to adjust the final price of a previous order, you can return it (as long as it meets our return eligibility) and then place a new order for the best deal. For more details, check out our full Return & Refund Policy on our website. Please note, Itzy Ritzy reserves the right to extend, modify, or discontinue an offer at any time without notice.

All prices on our site are listed in U.S. Dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card.


At Itzy Ritzy, we want you to feel at ease, and one way is to give you the comfort of paying over time with no interest! We offer split-payment solutions from Sezzle and Afterpay.

Itzy Ritzy has partnered with Afterpay which allows our customers in the U.S. to pay for their purchase over four equal installments, due every two weeks - INTEREST FREE! You may have noticed the Afterpay payment option while viewing a product and during checkout. The best part about Afterpay is that it does not check or have any impact on your credit. The application is simple (less than five minutes!) and the four equal payments have no interest as long as they are paid on time.

  • Afterpay allows you to pay for purchases over four equal installments

  • Your first installment is paid upon checkout - the other three are paid every two weeks

  • If you make your payments on time, you'll only ever pay the price of the items you purchased

  • Afterpay can be used on orders greater than $35

  • Your order will ship after your first payment is made at checkout

  • You will receive a confirmation email after checking out and it will include a payment schedule for your remaining three payments

Afterpay has a wonderful FAQ located here for any detailed questions about the service.

Itzy Ritzy has partnered with Sezzle to grant our customers in the U.S. and Canada the freedom to buy now and pay later--but with NO INTEREST! Sezzle is committed to financially empowering you.

Here’s how to Sezzle: After shopping on Itzy Ritzy's website, choose Sezzle at checkout. You’ll then be redirected to Sezzle’s website. New Sezzle customers will need to create a Sezzle account. Returning Sezzle customers simply need to log in. After checkout, your payments will be split over 6 weeks. Simple as that!

  • 25% of your order total is due at the time of purchase

  • Every two weeks, another 25% of your order total will be due

  • Sezzle can be used on orders greater than $35

  • Sezzle will do a soft credit check for approval of the transaction

  • As long as you make your payments on time, you'll only ever pay the price of the items you purchased

Sezzle has a wonderful FAQ page for any additional questions about the service.

Product Care & Information

Our products are lovingly designed in the USA, and most are manufactured in China. Our Itzy Soother™ Natural Rubber Pacifier is made in Germany. 

Itzy Ritzy is excited to have wonderful retail partners around the world who sell our original products. If you have a question about a specific retailer, please contact Customer Service.

We have lots of ways for you to stay connected!  Join our Insiders Facebook Group, follow us on Insta at @itzyritzy, TikTok, Pinterest and YouTube. Also sign up for our Email Newsletter and Ritzy Rewards Program on our website.

Itzy Ritzy products are available at various retail stores and online platforms. To find a store near you that carries our products, please visit our Store Locator on the ItzyRitzy website. You can also find us at select retailers, both online and in physical stores.

If you're looking to shop directly from Itzy Ritzy, our official website, www.itzyritzy.com, has our full product lineup available for purchase.

Our retail partners have their own pricing structure, and we do not match their prices.

At Itzy Ritzy, we take great care and consideration in developing and manufacturing products that you’ll love, and we pride ourselves on excellent quality. We are committed to providing you with the best products and service possible! If you ever have a concern with any of our products, please contact Customer Service with your proof of purchase and, if applicable, a photo of the issue with the product.


You have 30 days from the time of purchase from www.itzyritzy.com to contact us for assistance with any product concerns.

Cleaning instructions are listed on the packages of all of our products. For quick reference you can also go to the product page of our website. The cleaning instructions are listed under “Care Instructions.” If you have any questions about recommended care or need more details, please contact Customer Service. 

Contacting Itzy Ritzy

If you need to get in touch with someone, our customer service team is here to help! For a quicker response, use our live chat feature when available by clicking the chat bubble in the bottom right corner. If the bubble isn't there, feel free to submit a request through our Contact Us page, and we’ll get back to you as soon as possible!

If you're interested in selling our products, please visit our Wholesale page for more information.

About Us

At Itzy Ritzy, we believe parenting in style is possible. We’ve worked hard to make a collection of baby, toddler and lifestyle accessories that provide smart solutions to everyday challenges. We’ll always be here to encourage you with hardworking, cool, and (almost) as-amazing-as-you-are gear, a welcoming community, and the reminder that you’re doing a great job.

Read more about Who We Are.


Itzy Ritzy App

The ItzyRitzy app gives you easy access to exclusive offers and early access to our newest arrivals, all just a tap away. Browse our latest collection of trendy diaper bags, pacifiers, and more with smooth, simple navigation. As an app user, you'll get VIP access to limited-time offers and sneak peeks of new releases before anyone else. Plus, enjoy fast, secure checkout for a seamless shopping experience.

You can download the ItzyRitzy app from either the App Store for IOS or Google Play for Android Devices.


If you have an iOS device, open the App Store, search for "Itzy Ritzy," and tap Download. 

You can also download the app through this link: https://apps.apple.com/us/app/itzy-ritzy/id6742597222

If you have an Android device, open Google Play, search for "Itzy Ritzy," and tap Download.

Stay updated with exclusive deals and product drops! Here’s how to enable push notifications on your device:

📱 iPhone (iOS)

  1. Open Settings

  2. Scroll down and tap Itzy Ritzy

  3. Tap Notifications

  4. Toggle Allow Notifications ON

📱 Android

  1. Open Settings

  2. Tap Apps & Notifications

  3. Select Itzy Ritzy

  4. Tap Notifications and toggle ON