Itzy Ritzy offers free shipping on orders over $49 (before taxes) and all other orders under $48.99 (before taxes) will have a $9.99 flat rate shipping fee.

This shipping policy excludes orders shipping to Alaska, Hawaii, US Military, and other non-contiguous U.S. locations. 

Most orders placed for in-stock items ship within 1-3 business days. Business days are Monday- Friday, excluding Holidays. Please note that shipping times could increase during peak sales times such as our Annual Anniversary Sale, Annual Warehouse Sale, Cyber Week, and the holiday season. 

All orders ship from our warehouse in Naperville, Illinois. Please note that even if you select expedited shipments, orders do not deliver on Saturdays, Sundays or holidays, and times do not include internal processing. All orders are shipped via USPS, UPS, or FedEx. Please note that USPS is the only shipping option for orders shipped to PO boxes.

Once your order has shipped, you will receive an email notification with tracking information. 

If you need assistance with monitoring or tracking your order, please reach out via our Contact Us page with your shipping method and order number.

Address Changes

Itzy Ritzy is not responsible for wrong or mistaken addresses entered upon ordering. We will make our best effort to change an address before the order goes out. The customer will be subject to any additional shipping charges resulting from rerouting an order.

Information on Onward VIP Protection+ 

What is Onward VIP Protection+?

We’ve partnered with Onward to provide our customers with carbon neutral shipping protection and our 90-day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have 90 days after your purchase to trial your [brand] products. If you are dissatisfied with your [brand] products, Onward will work with us to make it right or refund your purchase.

If you choose to waive Onward shipping protection and your package is damaged or lost in transit, you can reach out to us for help. We will do our best to assist, although we cannot guarantee that we’ll be able to recover your package once it is passed off to our shipping partner.

How does Onward work?

Onward is an on-demand concierge service that covers our customers in the event they have shipping or product issues. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.

How Do I File A Claim?

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

Who does Onward partner with to make shipments carbon neutral?

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.

How Much Time Do I Have To File A Claim?

You’ll have 90 days from the order date to file a claim.

What happens if my replacement order through Onward also gets lost, stolen or damaged?

Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.

What happens if I don’t add Onward VIP Protection+?
Choosing not to add Onward VIP Protection+? means your package isn’t covered for certain risks during transit, such as loss, theft, or damage. Without this coverage, we are unable to guarantee replacements or refunds for issues that arise after your order has shipped.

Does Onward VIP Protection+ cover returns for buyer's remorse?
No, Onward VIP Protection+ covers shipping issues, such as lost, stolen, or damaged packages, as well as a 90-day satisfaction guarantee on the products you’ve purchased. It doesn’t cover returns for reasons like change of mind or buyer’s remorse.

International Shipping

In addition to domestic shipping within the United States, we offer shipping to the countries listed below. Please note that increased shipping rates apply and the shipping price will automatically adjust to your location. Pricing will vary from country to country.

Please read the associated international shipping risks below prior to ordering.

• Argentina
• Australia
• Austria
• Bahamas
• Bahrain
• Barbados
• Belgium
• Bermuda
• Brazil
• Bulgaria
• Canada
• Cayman Islands
• Chile
• China
• Colombia
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Dominican Republic
• Ecuador
• Egypt
• El Salvador
• Finland
• France
• Germany
• Greece
• Guatemala
• Hong Kong
• Hungary
• India
• Indonesia
• Ireland
• Israel
• Italy
• Jamaica
• Japan
• Kuwait
• Malaysia
• Mexico
• Morocco
• Netherlands
• New Zealand
• Norway
• Pakistan
• Panama
• Peru
• Poland
• Portugal
• Puerto Rico
• Romania
• Saudi Arabia
• Serbia and Montenegro
• Singapore
• Slovak Republic
• South Korea
• Spain
• Sri Lanka
• Sweden
• Switzerland
• Taiwan
• Trinidad and Tobago
• Turkey
• Ukraine
• United Arab Emirates
• United Kingdom
• Venezuela

International Shipping Risks

Shipping products internationally has certain inherent risks. The risk of loss and title for merchandise shipped internationally will pass to the customer upon our delivery of the goods to the shipping carrier. Your order may be subject to duties/taxes/brokerage fees/customs/VAT/importation fees which are levied once a shipment reaches your country and or charged at time of delivery. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be and are not responsible for their payment. These charges are not included in the item price or shipping charges. The customer is responsible for those charges at delivery. These should not be confused with additional shipping amounts. The receiving customer is the importer. Usually the carrier will not release a package until those fees are paid or they (the shipping carrier) may send you a bill at a later date for those fees. Fees vary by each country. Please review and check those before you purchase so you are not surprised later at delivery. Furthermore, customs policies vary widely from country to country, so please contact your local customs office for further information or questions prior to placing an international order at www.itzyritzy.com. Additionally, when ordering from Itzy Ritzy, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance on your behalf any duties and taxes owed by you. It is outside our control, but as always, cross-border shipments are subject to opening and inspection by customs authorities. As required, we may provide our international carriers with certain order, shipment, and product information, such as description, and as such this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.

U.S. and International government regulations prohibit marking items as gifts or marking merchandise below value. Even if “gift” is selected on your order, the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

International Shipping Times

Please understand that international packages will take longer to arrive than domestic orders. Once the package arrives into your country, it will also pass through your customs office which can add time to the delivery. Customs can hold a parcel for several weeks and open up packages for inspections. Usually international packages arrive within 4-6 weeks, yet it can take longer depending on transit times and customs clearance. Unfortunately, there is nothing we can do internally to speed up the process. Lost packages are extremely rare, so please allow sufficient time for your package to arrive.

Foreign Currency Order Costs

All prices on our site are listed in U.S. Dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card.

Refused Shipments

If you decide to refuse any shipments from www.itzyritzy.com you are responsible for the original shipping charges to you, any duties/taxes/brokerage fees/customs/VAT/importation fees that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Itzy Ritzy. This amount will be subtracted from your merchandise credit and if the associated costs exceed the merchandise total, your credit card will be billed for the difference. Moreover, you are responsible for expenses associated with packages that are undeliverable due to incomplete address information, no signature on file, or no recipient at the shipping location provided.

Shipping Costs

Shipping costs are calculated at time of checkout based on order size, weight, shipping time and location.

Return Policy

For information on returns, please see our Return and Refund Policy.

Updated 12/9/2021