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Customer Service Hours: 8:30 am – 5:30 pm CT, Monday - Friday
Your privacy is paramount to us at Itzy Ritzy™. The information we collect is for Itzy Ritzy™ use only and will never be shared with third parties. We use the information to enhance customer relationships and to communicate with our customers. By joining our mailing list, you will receive information that we think will make you smile, including special sales, exclusive offers, and promotions.
Put a little Glitz is someone's life! Itzy Rtizy offers gift certificates in any denomination. Your recipient will receive a mailed gift card with a hand written personalized gift message with redemption instructions. Order online by selecting "Specials" on the left navigation bar or by calling 866.622.2295.
Hand Written Gift Card and Satin Ribbon
Going to a shower? Are you a new aunt, uncle, or grandparent? Did one of your friends just deliver a beautiful new baby? If so, ensure that the baby is Born Into Style™, with an Itzy Ritzy gift. Your gift will include a personal hand written gift card adorned with beautiful satin ribbon.
Itzy Ritzy ships via UPS to the USA and Internationally.
- All in-stock items will ship UPS Ground within 36 hours unless otherwise requested.
- Within the continental U.S., Itzy Ritzy™ guarantees delivery of all in stock items within 7-10 business days
- Shipments to Alaska, Hawaii, US Territories and APO/FPO addresses take additional time.
- Credit card orders are not charged until they leave our warehouse.
- UPS Tracking number set with receipt via email.
- Standard orders within the continental US are charged a flat shipping fee of $7.95.
- An additional $10.00 is added to the Standard Delivery charge for all shipments to Alaska, Hawaii, Puerto Rico, and U.S. Territories.
Itzy Ritzy ships via UPS to the USA and Internationally.
Orders to Canada are charged a flat shipping fee of $20.00. All other international locations are charged a base shipping fee of $32.00 for the first three items. Additional shipping charges may apply to orders of over three items.
Duties and taxes (including value added tax) will be the responsibility of the recipient. Itzy Ritzy™ cannot determine the exact amount of these fees in advance.
Return and Exchange Policy
Return Policy -- Simple and Sweet:
- You do not like it, you can return it for a full refund within 30 days.
- Products must me in new, unused, unwashed condition, within the original packaging.
- Unfortunately, personalized items, shipping costs, sale items and gift wrapping charges cannot be refunded unless there was an error on our end.
Return Policy – The Details:
At Itzy Ritzy™, we want you to be delighted with your purchase. Itzy Ritzy™ items purchased at full price may be exchanged, replaced, or returned within 30 days of purchase given that they are in new, unwashed condition within their original packaging. We can only accept returns and exchanges for items purchased directly from itzyritzy.com. If you purchased our products from a boutique or other e-tailer, please consult with the boutique as to their return policy.
- Items should be unused, unwashed, salable, and returned in their original product packaging.
- Shipping charges are not refundable, unless there was an error on our end.
- Upon arrival at the Itzy Ritzy™ warehouse all returned items will go through our inspection process.
- If you received the wrong item or an item that is defective we will reimburse you for the cost of shipping the item back to us.
- If the return is not a result of our error and your item is returned unopened within 30 days of delivery we will refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees.
- Expect to receive the refund within four weeks from shipping your return to ItzyRitzy.com. This includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company.
- You will receive your refund via the form of payment that you used.
Sale Item Return Policy
Items purchased on sale are not eligible for returns or exchanges.
If you wish to return merchandise, please:
- Call before shipping any products back to us. Calling ahead allows us to evaluate the order and gives us time to properly handle any situation and provide you with the best possible customer service. We assure you speaking to one of our representatives will expedite any return or exchange process.
- Ship the package via UPS or insured parcel post to the following address:
Attn: Returns Department
1665 Quincy Avenue, Unit 179
Naperville, IL 60540
- Please include with the return, your name, address, phone number, email address, and reason for your return.
Returning a Gift
Ever get a gift that wasn't your taste? We hope not from Itzy Ritzy™, but if so, we'd be happy to offer you an exchange for your gift following the return guidelines above. Please note, however, that we're unable to issue cash refund to anyone other than the person who originally placed the order. Be sure to include the name and address of the person who placed the order with Itzy Ritzy™.
Sales tax is applied to all orders shipped to Illinois.
Itzy Ritzy™ accepts Visa, MasterCard or American Express for all online orders. Your credit card is charged when your order is shipped. If multiple shipments are required to fulfill your order, you will be billed as the items are shipped. Shipping fees, as well as taxes, if applicable, are charged on a pro-rated basis as items are shipped.
We make every effort to ensure availability; however, on occasion items may be limited, backordered or sold out due to demand levels.
Itzy Sitzy™ Safety
- Child must not be left unattended while sitting in a shopping cart or highchair
- Always use seatbelt.
- To lock seat belt, push in buckle as far as possible, then pull to check that buckle is locked.
- To unlock seat belt, push in side tabs on buckle and pull.
- Only children able to sit up by themselves should use highchair and shopping cart covers.
- Itzy Ritzy assumes no liability for children that climb or fall out of shopping carts and/or highchairs.
- Covers are intended to add comfort and style and are not intended to prevent injury or restraint.
- Parents and caregivers assume all liability for maintaining the safety of those under their care while using Itzy Ritzy™ products.
All rights reserved. No part of this website may be copied or redistributed without prior consent of Quintessential Tots, LLC